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Financial Counselor

Posted: 06/19/2022

At White House Clinics, we do health care differently.  Our multi-disciplinary care teams incorporate the expertise of medical, dental, behavioral health, pharmacy, and care navigation professionals to provide patients with comprehensive care designed to help them achieve their health goals.  While our work is fast-paced, our teams enjoy being able to work collaboratively to support patients.
White House Clinics employees enjoy a competitive wage and robust benefit package including:
  • Employer Paid Health, Life & Disability Insurance
  • 4 Weeks of PTO
  • Retirement Plan
  • 6 Paid Holidays
Many employees work alternative work schedules which allow them a day off during the week. 
At White House Clinics, we believe in providing our employees with opportunity for both personal and professional growth in a challenging and rewarding work environment.  We recognize the contributions that each person makes to the team and value each person’s input as we work to deliver outstanding patient care. 
In the need to protect our staff and patients, White House Clinics is requiring COVID-19 vaccination for all new hires prior to starting employment.


The Financial Counselor assists uninsured and underinsured patients with access to the White House Clinics Sliding Fee Scale program and available prescription assistance/indigent drug programs. 

Accountable to the Patient Financial Services Manager.  The Financial Counselor is also responsible for keeping the respective Manager informed of office activities and problems that arise.
This position requires sitting, some bending, stooping, and stretching.  Eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment as required.  Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Employees will be required to lift papers or boxes up to 50 pounds occasionally. 
Work is performed in office environment and involves frequent contact with staff and the public.  Position may involve dealing with angry or upset people.  Occasional evening or weekend work may be required.  Work may be stressful at times.


  1. Assists uninsured and underinsured patients with the application for the White House Clinic’s Sliding Fee Scale program.
  1. Completes registration application and registration for applicable prescription assistance/indigent drug programs.
         3. .Responsible for enrolling and re-enrolling patients in the Kentucky Physicians Care Program (KPC).
  1. Responsible for enrolling and re-enrolling patients in the Kentucky Children’s Insurance Program (KCHIP). 
  2. Responsible for compliance and adherence to all White House Clinic Policies and Protocols. 
  1. Provide superior customer service to all patients, external customers (office staff of other offices, hospital, community agencies, etc.), and co-workers.  Serves as an ambassador of the White House Clinics in all conversations and interactions with these parties.
  1. Acknowledges that White House Clinics strive to be a patient-centered medical home and, as such, prescribe to team-based delivery of primary care services.  Recognizes that the completion of the above listed duties illustrates the employee's role in aforementioned team-based care and accepts responsibility for being an active member of the team, including identification of quality improvement opportunities.
  1. Maintains personal compliance with all White House Clinic policies and procedures (OSHA, HIPAA, Standing Orders, etc.)
  1. Assists with other duties or in other departments as instructed by supervisor.
  1. Cooperate fully with all aspects of Corporate Compliance Plan.
  1. Participates in all safety programs which may include assignment to an emergency response team.


Employee is expected to keep abreast of current techniques specific to medical offices, which relate to his/her job and medical offices in general. This is especially important in the areas of insurance coverage and claims, patient flow, scheduling, assuring correct patient information, and handling patient relations.


Employee is evaluated annually by the Team Leader or Service Line Manager with input from the Chief Operating Officer, providers, and support staff as appropriate.

Successful applicants will be mature and well organized with pleasant personality and speaking voice.  Since this position provides the patient or visitors first impression of our clinic, professional appearance, and warm, friendly demeanor.  High school diploma or vocational school graduate with basic bookkeeping/cashiering knowledge or ability, and accurate typing skills.  Position requires skills in verbal and written communication.  Preference will be given to candidate with post high school secretarial and/or business courses, and/or previous medical office experience.  Ability to speak Spanish is a plus.
The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer. 

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