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KPCA CIN-Quality Practice Enhancement Assistant (PEA)

Posted: 04/03/2022

Job Title:
KPCA CIN-Quality Practice Enhancement Assistant (PEA)
Control No. #
Department: CIN-Quality Reports To: Assistant Director of Practice Engagement
As a member of the Kentucky Primary Care Association (KPCA) Clinically Integrated Network (CIN) Quality Team, the KPCA CIN-Quality Practice Enhancement Assistant (PEA) facilitates performance/continuous improvement projects and initiatives in partnership with KPCA CIN member practices, CIN Quality team members, and other KCPA teams and partners.
This individual will partner, advise, and provide facilitation and support to KPCA Clinical Integrated Network (CIN) practices in the facilitation of planning, coordination and implementation of practice-driven performance improvement activities and team leadership directed improvement initiatives to help achieve practice and CIN goals.
Principal Duties and Responsibilities
Under the direction and management of the KCPA CIN-Quality Assistant Director for Practice Engagement Assistant (PEA) will be a member of the KPCA Quality PEA team within a larger CIN-Quality Team. The PEA will be a remote based role with frequent travel to assigned member practices in his/her region and some travel required to the KPCA central Frankfort, KY office or trainings, meetings, and team-hosted member events, as well as less frequent travel during the year for conference attendance in and out of the state of Kentucky.
The following is a summary of the major functions of the KPCA CIN-Quality PEA Role with and among CIN member practices and KPCA team. He/she may perform other duties, both major and minor, which are not mentioned below, and specific functions and assignments related to CIN Quality Improvement activities may change as the support program develops:
  • Facilitates, guides, and supports Performance/Continuous improvement projects and initiatives within assigned CIN practices that will help member practices and the CIN group reach and sustain established network and practice goals.
  • Supports practice members in assessing existing processes that are not meeting practice or CIN leadership desired metrics or outcomes; documents processes utilizing flow diagrams and mapping; performs direct observation of processes; and facilitates cross-functional improvement teams as directed by the practice leadership
  • Gathers and analyzes processes and quality-related data; presents data in a meaningful way to facilitate informed decision making.
  • Uses and teaches process improvement methods and tools such as Institute for Healthcare Improvement (IHI) Basics in Change Principles, Plan Do Study Act (PDSA)/Model for Improvement, AIM Statements, basic quality improvement tools, etc. Uses knowledge of waste elimination tools/techniques to identify clinical/operational opportunities for improvement.  
  • Researches and educates provider practice members in appropriate National Committee for Quality Assurance (NCQA) Healthcare Effectiveness Data and Information Set (HEDIS) and other CIN-directed selected measures related to the facilitation of specific quality improvement projects and initiatives.   
  • Collects, summarizes, trends, and delivers provider quality performance data of assigned member practices to identify and strategize/coach on opportunities for provider performance improvement practice and cohort projects and initiatives.
  • Collaborates with other KPCA CIN-Quality team members, KPCA member service teams, and KPCA partners to co-develop and deliver quality improvement support through resources, collaboratives and initiatives, and projects with assigned member practices and among groups of member practices. 
  • Ensure project timelines are met and the final deliverable/product meets quality (and time frame) expectations set forth by team/KPCA leadership. Develops, maintains, and revises work plans as appropriate. Monitor outcomes. Integrate work with other departmental initiatives. 
  • Helps develop content, strategy and facilitates practice manager forums/meetings & events/collaboratives related to CIN quality initiatives
  • Meets with assigned manager regularly (minimally bi-weekly) to assess goals and barriers for projects and to gain feedback and recommendations
  • Completes and tracks assigned practice QI projects and initiatives on established KCPA PEA standard tools and tracking methods on timelines as assigned by manager. 
This job description may not include all of the employee’s duties and responsibilities, the scope of which remains at all times subject to the management and direction of the employee's supervisor.
  • This position has no supervisory responsibilities. 
•Minimum Bachelor's Degree in a healthcare related field
•Multiple years of primary care clinic experience and demonstrates a deep understanding of typical clinic workflows, processes, operations, and environments.
•Healthcare Quality Improvement related certification or willingness to complete Institutes of Healthcare Improvement (IHI) (KPCA selected and funded) Certification within 6 months of first day of KPCA employment.
•Evidence of relevant education/training in the areas of primary care performance improvement, facilitation/change management and project management.
•Knowledge of change implementation and the application of implementation strategies within complex primary care systems.
•Experience with enterprise Electronic Health Records (EHR) systems and a demonstrated understanding of the complexities of data and workflow integration within a primary care setting.
•Experience in healthcare data analytics comprehension
•Strong facilitation skills and abilities with evidence of successful healthcare quality improvement projects
•Strong and effective Project Management and Organization skills
•Effective training and coaching skills at all levels of the organization.
•Excellent written and verbal communication skills.
•Ability to confidently public speak and lead the development (PowerPoint) and delivery of presentations
•Ability to work collaboratively within a team as a leader and a member and across different teams, areas of expertise while adapting to various environments and members.
•Proven ability to communicate and collaborate effectively within teams
•Ability to participate as a valuable team member and being seen as a leader within a peer group.
•Ability to assess primary care quality of care delivery best practices and collaborate with KPCA team and assigned practices to replicate within similar practice settings.
•Expertise in office computer software including Microsoft Office Suite (including, but not limited to, Outlook, Word, Excel, PowerPoint, Publisher, Visio), Adobe Acrobat, Virtual Meeting Platforms (WebEx, Zoom, Microsoft Teams, etc.), and willingness to learn new software and database programs.
•Manages resources prudently and prioritizes/make decisions
•Willingness to be coach/train and be coached/trained continuously when working within and across member practices in specific quality projects and initiatives. (All PEA personnel will complete KPCA specific PEA training upon hire)
  • Analyzes data and facts and draws conclusions, judgments, or inferences.
  • Evaluates information gathered by observation, review of data or reports, and communication with others.
  • Critical analysis.
  • Problem solving.
  • Interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
  • Self- Starter
This position regularly requires the employee to:
  • Talk and hear (requires clear communication and comprehension)
  • Sit at a desk, view a computer screen, write, stand, walk, and lift or move objects generally up to [10] pounds (may require sustained period in a sitting position and regular typing on a computer keyboard)
  • Analyze, think and decide (requires focus, attention and concentration- detail oriented)
  • Travel more than one hour in a car
This position occasionally requires the employee to:
  • Travel on a plane
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. If possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

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