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Membership Assistant

Posted: 01/02/2022

JOB TYPE/SHIFT: 40 hours per week, M-F 8am -5pm, Occasional Weekend

WORK LOCATION: In office with remote work approved by supervisor; Occasional travel; Personal Vehicle Required for Business Travel with Reimbursement Per Mileage Based upon current IRS Standard Mileage Rates

BENEFITS: Position Eligible for Paid Time Off, Health, Dental, Vision, & Retirement Program

ABOUT Kentucky Primary Care Association (KPCA):

The Kentucky Primary Care Association was founded in 1976 as a not-for-profit 501(c)(3) corporation of community health centers, rural health clinics, primary care centers and all other organizations and individuals concerned about access to health care services for the state’s under-served rural and urban populations.

KPCA is charged with promoting the mutual interests of our members, with a mission to promote access to comprehensive, community-oriented primary health care services for the underserved.

Association members are providers of primary care – first contact, broadly trained physicians, physician assistants, nurse practitioners, behavioral health providers, dental providers, pharmacists and other professionals delivering whole-person health care.

We support the development of primary care services throughout the Commonwealth by working with federal, state and local legislators, regulatory agencies, health policy organizations, foundations, and payers to build a stronger primary care system in Kentucky. Learn more about KPCA at:


Job Summary

The Membership Assistant helps carry out the association’s membership growth and retention strategy. This person assists the organization through management of membership data and coordination of member benefits, services, and engagement efforts.


Duties and Responsibilities

  • Provides administrative, clerical and data support to KPCA staff but specifically to the Member Services Division.
  • Assures member contact information is current and updated as needed.
  • accurate database of membership information.
  • Performs various administrative tasks organizes, prioritizes, and completes tasks in a timely manner.
  • Maintains complete and accurate filing system for forms, records and general correspondence as requested.
  • Other responsibilities and duties as assigned by the Director of Member Services.


EDUCATION and/or EXPERIENCE REQUIRED: Bachelor’s Degree or equivalent work experience.



  • Membership Database experience preferred.
  • Association or non profit experience preferred
  • At least three years of experience in a business office setting.
  • Demonstrated ability to coordinate work with others.
  • Ability to work with minimal supervision and organize multiple tasks.
  • Excellent writing and editing skills.
  • Proficient use in Microsoft Office, Adobe, WordPress, and Salesforce
  • Strong communication skills, both written and verbal.
  • Skill with interpersonal communications to work effectively with a wide range of individuals that cater to a diverse industry
  • Ability to work independently
  • Ability to think strategically and utilize problem-solving techniques
  • Strong attention to detail; ability to handle multiple tasks simultaneously and balance competing priorities


Special Requirements

Requires sitting, standing and walking for extensive periods of time. Requires working under stressful conditions or working irregular hours. Requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required.




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