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Receptionist

Posted: 01/09/2022

Title:                   Receptionist

Reports To:        Patient Services Supervisor

Salary Range:    Based on experience

Status:                Non-Exempt

Work Hours:       1.0 FTE, 40 hours per week

Supervises:         None

 

 
Organization Overview
Shawnee Christian Healthcare Center (SCHC) is a 501(c)3 Federally Qualified Health Center located in the Shawnee Neighborhood of Louisville, Kentucky. SCHC seeks to transform the community by sharing the love of Christ in word and deed, to facilitate community development and holistic healthcare through the empowerment of the residents in the community.
 
 
Position Summary

The Receptionist provides a positive patient experience by greeting, assisting, instructing, directing and scheduling patients and visitors.  This position serves as a liaison between patient and health center staff and ensures the front office runs efficiently and effectively. This position will be cross-trained to serve both the medical and dental offices.

 

Essential Duties and Responsibilities

  • Greets patients and visitors in a prompt, courteous and helpful manner
  • Checks patients in and out, verifies and updates necessary information in patient records.  Assists patients with ambulatory difficulties
  1. Patient signs in and completes demographic sheet: compare address and phone number and update in NextGen if there are any changes
  2. Collect insurance cards and photo ID from patient, verifies insurance benefits and eligibility – copy if any changes from previous visit and update in NextGen (if appropriate provider is NOT on insurance card, ask the patient to call the insurance company to get corrected or reschedule their appointment)
  3. Collect co-payment, co-insurance or any balance due – record payment in NextGen
  4. Mark patient “checked in” in NextGen and that records are up-to-date
  5. Notify clinical team if patient is ready to be seen
  • Maintains appointment book and follows office scheduling policies
  1. When patients visit is complete, mark patient as “discharged” in NextGen
  2. Schedule follow-up appointments as needed
  3. Manage recall system
  • Answers telephone, screens calls, takes messages and provides information
  1. Schedule or cancel appointments using criteria for type of visit and provider
  • Collects income information, such as paystubs, tax return, or letter of support for patients who are applying for a sliding fee discount.  Accurately enters income information in Excel sliding fee spreadsheet.
  • Links patients to outreach worker for insurance application assistance if they are uninsured or underinsured
  • Responds and maintains clinical tasking assigned to the front office
  • Balances money batch at the end of day
  • Prints end of day report and prints daily money batch
  • Scans and links patient forms to electronic health record
  • Types correspondence, sorts mail and medical records as directed
  • Gets patient schedules ready for the next day
  • Calls patients to remind them of appointment
  • Obtains necessary referrals for visits if referral clerk not available
  • Screens visitors and responds to routine requests for information
  • Maintains work area and lobby in a neat and orderly manner
  1. Monitor status of lobby at least twice a day to make sure it is neat and orderly
  • Attends meetings as required and participate on committees as requested
  • Maintains patient confidentiality
  • Strong alignment with SCHC Mission and demonstrates behaviors aligned with SCHC Statement of Faith and Core Values
  • Other duties as necessary to ensure successful attainment of SCHC goals and objectives
 
 
Job Qualifications and Requirements
  • High School Diploma or equivalent required; Associate degree preferred
  • One year of work experience, preferably in healthcare related environment
  • Knowledge of MS Word, Excel and Outlook
  • Knowledge of medical terminology preferred
  • Knowledge of business office procedures
  • Knowledge of grammar, spelling, and punctuation to type patient information
  • Skill in operation of a computer and other office equipment
  • Skill in greeting patients and answering the telephone in a pleasant and helpful manner
  • Ability to speak clearly and concisely
  • Ability to read, understand and follow oral and written instructions
  • Ability to sort and file materials correctly by alphabetic and numeric systems 
  • Ability to establish and maintain effective working relationships with patients, employees and the public
     

Benefits

·Health, Dental, Vision, and Life Insurance

·401(K) retirement plan with employer matching contributions

·Paid Time Off (vacation and sick)

·Paid Holidays

 

Working Environment and Physical Requirements

  • Work is performed in reception area and involves some contact with patients
  • Work may be stressful at times.  Interaction with others is constant and interruptive.  Contact may involve dealing with sick persons
  • Requires full range of body motion including manual and finger dexterity and eye-hand coordination.  Requires standing and walking for extended periods of time.  Occasionally lifts and carries items weighting up to 30 pounds.  Requires normal visual acuity and hearing
  • Requires working under stressful conditions or working irregular hours
  • Local travel may be required to attend meetings or visit other SCHC clinics
  • Out-of-town travel may be necessary for conferences and other learning opportunities
 
 

Acceptance Statement

This job description is not intended to be all inclusive.  The employee will be expected to perform other reasonably related duties as assigned by the immediate supervisor and/or other management.

 
Interested candidates may send resumes to natalie.dedas@shawneehealthcare.org

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